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Delivery Information

Shipping/Refunds

Shipping

All orders are shipped from Toronto, ON. 

Once the order has been verified through our Checkout System, your package will be shipped out within 1-2 business days and for busier periods, such as holidays, within 2-3 business days. Please double check your shipping address, as Serenity Body Shop is not responsible for the cost of re-sending returned packages, redirected mail and/or orders sent to PO Boxes. Additionally, please indicate the Company name if the package is being shipped to an address other than a residential address; as again we can not be responsible for return charges or misdirection of the shipment if this occurs. International orders are welcome; however, recipients are responsible for paying custom taxes and/or duties. 

Shipping Zones Canada

  Zone A:
  2-5 Business Days
  Ontario; Québec
  Zone B: 
  3-5 Business Days
  British Columbia; Alberta; Saskatchewan; Manitoba
  Zone C:
  4-7 Business Days
  New Brunswick; Nova Scotia; Prince Edward Island;
  Newfoundland and Labrador
  Zone D:
  5-10 Business Days
  Yukon; Northwest Territories and Nunavut


Shipping Zones USA

  Zone A:
  2-5 Business Days
  IA, IL, IN, MI, MN, NE, ND, SD, WI
  Zone B: 
  3-6 Business Days
  AL, AR, CO, DE, GA, ID, KS, KY, LA, MD, MO, MS, MT,
  NC, NJ, NY, OH, OK, PA, SC, TN, UT, VA, WV, WY
  Zone C:
  3-7 Business Days
  AZ, CA, CT, FL, MA, ME, NH, NM, OR, RI, TX, WA, VT Mainland APO’s
  Zone D:
  5-10 Business Days
  Alaska, Hawaii, Puerto Rico, USVI, and Offshore APO’s


Shipping Zones International

  Zone A:
  7-10 Business Days
  Bermuda, Caribbean, Europe (UK, France, Germany)
  Zone B: 
  7-15 Business Days
  Brazil, Europe (Holland, Ireland, Italy, Spain), Mexico
  Zone C:
  8-20 Business Days
  Africa, Australia, Greece, Turkey, Med. East
  Zone D:
  10-22 Business Days
  China, Japan, Singapore, Philippines


Refunds/Returns 

As most of our products are intended for personal hygiene; once opened, they are not returnable. 

Return requests must be received within 10 days of the order date on your receipt/invoice. Please contact us for a return authorization. Also note that customers are responsible for return shipping costs and a 15% restocking fee applies only on original manufacturers sealed packaging. For all other items which are not sealed, these items will be deemed as non-resalable. If the returned item(s) upon receipt are deemed to be unusable or non-resalable; Serenity Body Shop reserves the right to consider the return as a Lost Item Return and 75% of the cost will be credited.

If prior shipping costs were paid by Serenity Body Shop, even if only part of the order is returned, the shipping cost of the items returned will be debited from your credit card. 

Also do enclose a copy of your receipt/invoice with the return authorization, along with “unopened” items.